CHAPTER RESTAURANT

CHAPTER CLUB MEMBERSHIP
TERMS & CONDITIONS

1. INTRODUCTION


1.1 By purchasing a membership of the Chapter Club you become entitled to receive discounts and
other membership benefits in return, in relation to Chapter Restaurant.


1.2 There are two types of Chapter Club membership: Founder Members and Premium Members and
the two types of membership have differing fees, discounts and benefits as further detailed in these
Terms and Conditions.


1.3 To help you get the best out of your Chapter Club membership and to understand our responsibilities
to you and your responsibilities to us, please read these Terms and Conditions carefully. These
Terms and Conditions apply at all times as regards your membership and take priority over anything
a member of our team has told you.


1.4 These Terms and Conditions apply to all Chapter Cub Members and to their Nominated Persons.


1.5 If you have any questions a member of our team will be happy to help you.


2. DEFINITIONS


2.1 The following definitions apply to these Terms and Conditions.
- Business day: a day other than a Saturday, Sunday or public holiday in England when banks in
London are open for business.
- Chapter Club: means the club whereby on becoming a Member, a Member may receive
discounts and other membership benefits in relation to the Chapter Restaurant, subject to these
Terms and Conditions.
- Chapter Restaurant: means the new restaurant to be opened in Birmingham, England by
Chapter Restaurant Ltd.
- Founder Member: a Member who is a Founder Member and who is entitled to the Founder
Member’s discount as set out in clause 6
- Premium Member: a Member who is a Premium Member and who is entitled to the Premium
Member’s discount as set out in clause 7
- Member: an individual who becomes a member of the Chapter Club pursuant to the provisions
of clause 4 .
- Membership Contract: means the contract between us, relating to your membership of the
Chapter Club and being subject to these Terms and Conditions.
- Nominated Persons: shall have the meaning given in clause 10 (Nominated Persons).
- Opening Date: means the date on which the Chapter Restaurant opens to the general public for
the first time.
- Sponsoring Member: shall have the meaning given in clause 10.1 (Nominated Persons).
- You: the Member or the Nominated Person as the context requires.
- VAT: value added tax or any similar or replacement tax.
-  We and us: Chapter Restaurant Limited.


3. INFORMATION ABOUT US AND HOW TO CONTACT US

 

3.1 Who we are. We are Chapter Restaurant Ltd a company registered in England and Wales. Our
company registration number is 13362954 and our registered office is at ARAS, 7-8 Borough Court,
Grammar School Lane, Halesowen, United Kingdom, B63 3SW

3.2 How to contact us. You can contact us by telephoning us on 0121 200 3020 or by writing to us at
irene@chapteredgbaston.co.uk.


3.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you
at the email address or postal address you provided to us in your membership application form.


4. BECOMING A MEMBER


4.1 Individuals only. Only individuals may apply for membership of the Chapter Club.


4.2 Application Form. If you wish to apply to become a Member of the Chapter Club then you must
submit to us a duly completed and signed membership application form together with the applicable
membership fee.


4.3 Terms and Conditions. In applying to become a Member you agree to be bound by and adhere to
these Terms and Conditions, including on becoming a Member of the Chapter Club.


4.4 Membership. Once we have received your duly completed membership application form and the
applicable membership fee, we will then undertake the related administration. Where, following our
administration and at our entire discretion, your application is successful (and we have received the
applicable membership fee in cleared funds) then we will grant you membership as a Founder
member or as a Premium member, as the case maybe.


4.5 Confirmation of membership. Once an individual has been granted membership they will become
a Member and we will call, write or email them confirming their membership of the Chapter Club.


4.6 Membership Contract. The date on which we call, write or email you confirming your membership
of the Chapter Club shall also be the date on which the Membership Contract comes into force
between us, subject always to these Terms and Conditions.


4.7 Membership card. A Chapter Club membership card will be issued in accordance with and subject
to the provisions of clause 9.1 .


5. MEMBER’S RIGHT TO CANCEL


5.1 Right to cancel. You have the right to cancel (end) the Membership Contract simply because you
have changed your mind (and without incurring any liability to us) provided that you clearly inform us
of your decision to cancel the Membership Contract within the cancellation period.


5.2 What is the cancellation period within which to exercise the right to cancel? You have a
period of 14 days following the day on which we call, write or email you confirming your membership
of the Chapter Club.


5.3 How best am I to exercise my right to cancel? If you wish to cancel the Membership Contract
within the cancellation period then you must let us know by emailing us within the cancellation period
clearly stating your intention to cancel together with your name and address. Our contact details are
set out in clause 3.2 above.


5.4 Cancellation communication. Where you inform us that you wish to cancel the Membership
Contract by sending a communication, then you shall be treated as having cancelled the
Membership Contract in the cancellation period if your communication is sent to us before the end of
the cancellation period.


5.5 Refunds. Where you have validly exercised your right to cancel within the cancellation period then
we will: (a) refund / transfer the membership fee to your nominated bank account (which must be in
the applicable Member’s name) and (b) make any refunds due to you as soon as reasonably
practical and in event within 14 days of your informing us that you have cancelled / change your
mind. We do not provide refunds for any cancellations after the expiry of the cancellation period (as
detailed in clause 5.2 ) above.


6. FOUNDER MEMBERSHIP


6.1 Fee. The Founder membership fee is a one off sum of £5000 inclusive of VAT.


6.2 Non-refundable. The Founder membership fee is non-refundable save where the Member validly
exercises their right to cancel under clause 5 (Member’s right to cancel).

6.3 Founder Member’s Discount. Subject always to the terms of these Terms & Conditions, including
the provisions of clause 8 (Conditions applying to obtaining a discount) and clause 9 (Membership
and Membership cards):

 

a Founder Member is entitled to a discount of 25% off the price of all food and drink purchased in
Chapter Restaurant for period of five years from the Opening Date.


6.4 Founder Member’s Benefits

- exclusive pre-opening tour for two followed by a seasonal 5 Course Tasting Menu with
curated wine pairings.
- priority booking for special events
- invitation to a Founders' Dinner on the first anniversary of the opening of Chapter
- invitation to annual summer drinks socials
- limited edition gift on Chapter’s fifth anniversary


1.1 End of Founder Membership. On the fifth anniversary of Chapter opening to the public, the
Founder membership will automatically come to an end. Once membership has come to an end
no further membership discounts or benefits can be claimed.

7. PREMIUM MEMBERSHIP


7.1 Fee. The Premium membership fee is a one off sum of £1500 inclusive of VAT.


7.2 Non-refundable. The Premium membership fee is non-refundable save where the Member validly
exercises their right to cancel under clause 5 (Member’s right to cancel).


7.3 Premium Member’s discount. Subject always to the terms of these Terms & Conditions, including
the provisions of clause 8 (Conditions applying to obtaining a discount) and clause 9 (Membership
and Membership cards):

a Premium Member is entitled to a discount of 15% off the price of all food and drink
purchased in Chapter Restaurant for a period of three years from the Opening Date.

7.4 Premium Members’ Benefits

- exclusive invitation to a Weekend Brunch for two people in the first two months of Chapter
opening
- invitation to a pre-opening drinks reception


1.1 End of Premium Membership. On the third anniversary of Chapter’s Opening Date, the Premium
membership will automatically come to an end. Once membership has come to an end no
further membership discounts or benefits can be claimed.


8. CONDITIONS APPLYING TO OBTAINING A DISCOUNT


8.1 Clauses 8.2 to 8.5 (inclusive) shall apply as regards determining whether or not a Member’s discount
can be applied and if so the amount of the same.


8.2 Excluded items. The following items are excluded items such that the Founder membership
discount and the Premium member discount shall not ever apply as regards purchases of one of
more of the following:


8.2.1 items and articles of our merchandising; and
8.2.2 home delivery purchases (i.e. food and/or drink purchased from us to be consumed off our
premises) and
8.2.3 vouchers


8.3 Further conditions as regards obtaining a discount. To obtain a discount on a purchase the
Member (whether a Founder or a Premium member) must:
8.3.1 be physically present in Chapter Restaurant;
8.3.2 present their own membership card to Chapter staff at the time of their purchase;

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8.3.3 have consumed their fair share of the food and/or drink the subject of the purchase; for
example a Member’s discount would not be allowed where the Member seeks to pay for
a table or group in circumstances where: (i) they weren’t part of the party / group in
question or (ii) they hadn’t participated in that party’s / group’s table and consumption as
one would ordinarily expect (i.e. the member had not consumed their fair share of the
produce the subject of the purchase).

If in our judgement a Member wishing to obtain a discount is unable to fully comply with the
provisions of this clause 8.3 then we shall be entitled to treat that purchase as being by a customer
who is not a member of the Chapter Club, such that no discount will be allowed or applied and the
total amount of the bill plus VAT will be payable.
8.4 Members discount does not apply to other discounts, offers or promotions. Where any food
and/or drink is already the subject of a discount, offer or promotion then a members discount
(whether a Founder or a Premium Member’s discount) will not be allowed or applied in addition.
8.5 Restrictions on Group Size. A Member may only obtain a discount (whether a Founder Member or
a Premium Member) in relation to groups of up to a maximum size of 8 persons in total (and this
figure of 8 shall include the Member as well). In calculating the group size all adults and children in
the party will be taken into account. Where the group size exceeds 8 persons then a discount will
be applied on part only of the bill as per the following worked examples:
8.5.1 Worked example – Founder Member
Worked example Founder Member
(a) Founder Member has a group of 18 persons and the initial bill total (pre discount) is £900 plus VAT.
(b) The part of the bill which benefits from the discount is calculated as follows:
8 x £ 900= £400
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(c) So £400attracts the benefit of the discount and £500 has no discount.
(d) The discount on £400 is calculated as follows: Discount = 25% of £400 which is £100. So £100 is deducted from
the bill.
(e) So total bill to Founder Member is calculated as follows: Total amount of initial bill (pre discount) less the amount
of discount
(f) So total bill to Founder Member is: £900 - £100 = £800 plus VAT.
8.5.2 Worked example –Premium Member
Worked example Premium Member
(a) Premium Member has a group of 18 persons and the initial bill total (pre discount) is £900 plus VAT.
(b) The part of the bill which benefits from the discount is calculated as follows:
8 x £900= £400
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(c) So £400 attracts the benefit of the discount and £500 has no discount.
(d) The discount on £400 is calculated as follows: Discount = 15% of £400 which is £60. So £60 is deducted from the
bill.
(e) So total bill to Premium Member is calculated as follows: Total amount of initial bill (pre discount) less the amount of
discount.
(f) So total bill to Premium Member is: £900 - £60 = £840 plus VAT.
9. Membership and Membership cards

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9.1 Membership card. A Chapter Club membership card will be issued to Founder Members and
Premium Members in good time ahead of the Opening Date. The membership card will state the
name and type of Membership of the Member in issue. A membership card must be used each time
you wish to obtain a discount as per the Terms and Conditions set out in clause 8 .
9.2 Keep card safe. All membership cards remain our property. Please keep your membership card
safe and inform us promptly if it has been lost.
9.3 Loss of card. If a member loses their card we will provide one replacement card free of charge. For
each replacement card after that we will charge you an administration fee of £10.
9.4 Membership cannot be transferred. Your membership is personal to you and you cannot transfer it
to another person. You must not lend your membership card to another person
9.5 Identification. To protect the integrity of the Chapter Club membership scheme we may ask
members to produce another form of identification besides your membership card (such as a valid
photocard driving licence) before allowing a membership discount or any other membership benefits.
9.6 Misuse. Any attempted or actual misuse of membership status or of a membership card may in our
discretion result in confiscation of the membership card and termination of the applicable Member’s
membership. Once membership has come to an end no further membership discounts or benefits
can be claimed.
9.7 Temporary closure. You agree and acknowledge that:
9.7.1 we have the right to temporarily close the restaurant from time to time; for example, to

carry out refurbishment, cleaning, repairs, maintenance or security work; and

9.7.2 during any such period of closure it will not be possible to receive discounts and other

membership benefits.

9.8 Relocation. You agree and acknowledge that:
9.8.1 we have the right to close the restaurant and relocate to another location from time to

time in the Birmingham conurbation; and

9.8.2 during any such period of closure will not be possible to receive discounts and other

membership benefits.

9.9 Opening times. We will display details of the opening and closing times on our website. Opening
times may vary during the Christmas period and on other bank holidays.
10. Nominated Persons
10.1 Nominating a Nominated Person. Each Member (the “Sponsoring Member”) whether they be a
Founder Member or a Premium Member may nominate one other person (who must be an individual
and over 18) as their Nominated Person.
10.2 Nominated Person scheme: Subject to these Terms and Conditions, the principle behind the
Nominated Person scheme is that in the absence of their Sponsoring Member from the Chapter
Restaurant, a Nominated Person can obtain the discounts that their Sponsoring Member would have
enjoyed if the Sponsoring Member had been present at Chapter Restaurant and made the applicable
purchase.
10.3 Terms and conditions. Each Sponsoring Member agrees to make their Nominated Person aware of
these Terms and Conditions and in particular the provisions of this clause 10 .
10.4 Notification. Notification of the Nominated Person must be made in writing to us by the Sponsoring
Member and include such details as we reasonably request such as the name, address and contact
details of the Nominated Person. The Nominated Person must be identified and their details
provided in the membership application form.
10.5 Only one Nominated Person per member. No Sponsoring Member may have more than one
Nominated Person at any one time.
10.6 Nominated Persons club card. A nominated persons club card will be issued by us and sent to
each Nominated Person as designated on the membership application form, in good time ahead of

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the Opening Date or otherwise within 21 days of our receiving the Sponsoring Member’s nomination
in writing. The Nominated Person’s club card will state:
1.1.1 the name of the Nominated Person;
1.1.2 the name of their Sponsoring Member; and
1.1.3 the type of membership (i.e Founder or Premium) of the Sponsoring Member in issue.
A Nominated Person’s club card must be used each time a Nominated Person wishes to obtain a
Nominated Persons discount subject always to the Terms and Conditions of this clause 10 and
clause 10.17 . All Nominated Persons club cards remain our property. Nominated Persons must keep
their club card safe and inform us promptly if it has been lost.
10.7 Loss of card. If a Nominated Person loses their club card we will provide one replacement card free
of charge. For each replacement card after that we will charge you an administration fee of £10.
10.8 Nominated person cannot transfer their nominated person status. A Nominated Person cannot
transfer their nominated person status to another person nor can they lend their club card to another
person.
10.9 Identification. To protect the integrity of the Chapter Club membership scheme we may ask a
Nominated Person to provide a form of identification, in addition to their membership card (such as a
valid photocard driving licence) before allowing a discount on any purchases made.
10.10 Nominated Persons bound by these terms and conditions. In seeking to claim any discount
privileges of their Sponsoring Member, each Nominated Person agrees to be bound by and adhere
to these Terms and Conditions as they relate to Nominated Persons.
10.11 Revoking (ending) the Nominated Person status of a Nominated Person upon request. If a
Sponsoring Member contacts us in writing requesting that we revoke (end) the nomination person
status of their Nominated Person then we shall be entitled to revoke (end) the Nominated Person
status of that person at any time after receiving the applicable Sponsoring Member’s request. In
these circumstances it is the responsibility of the Sponsoring Member to inform the applicable
person that they no longer benefit from Nominated Person status and discounts.
10.12 Replacing a Nominated Person upon request. If a Sponsoring Member requests for their
Nominated Person to be changed due to extenuating circumstances you must apply in writing and
your request will be considered by the Board. We shall then be entitled to terminate (end) the
Nominated Person status of the existing person and replace them with the new Nominated Person.
In these circumstances it is the responsibility of the Sponsoring Member to inform the person who
has been replaced that they no longer benefit from Nominated Person status and discounts. Their
membership card should be returned. A new card will be issued to the new nominated person and a
fee of £10 will be charged. 
10.13 Nominated Person status ends when the Sponsoring Member’s membership ends. Upon the
membership of a Sponsoring Member ending at any time and for any reason, then the Nominated
Person status of their Nominated Person shall also automatically end at that time.
10.14 Consequences of Nominated Person status ending. Upon the end of a persons Nominated
Person status at any time for any reason then they shall no longer have the ability to claim the
discount privileges of a Nominated Person and consequently they will be charged the standard price.
10.15 Members responsibility to notify us: It is the Sponsoring Member’s responsibility to update us in
writing as to whom their Nominated Person is at any time and to give us at least 3 Business Days’
notice so that we can update our records accordingly.
10.16 Failure to notify us: If a person purports to be the Nominated Person of a Member in circumstances
where the applicable Member has not previously advised us (in accordance with these Terms and
Conditions) that that person is their Nominated Person, then we shall be entitled to treat any
purchase by that person as being by a customer who is neither a Member of the Chapter Club nor a
Nominated Person of a Member, such that no discount will be allowed or applied and the total
amount of the bill plus VAT will be payable by that person

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10.17 Discount privileges of a Nominated Person nominated by a Founder Member. Subject always
to the provisions of this clause 10 and clause 11 a Nominated Person, when nominated by a
Founder Member:
is entitled to a discount of 25% off the price of all food and drink purchased in Chapter Restaurant for
a period of five years from the Opening Date.
10.18 Discount privileges of a Nominated Person nominated by a Premium Member. Subject always
to the provisions of this clause 10 and clause 11 a Nominated Person, when nominated by a Chapter
Member:
is entitled to a discount of 15% off the price of all food and drink purchased in Chapter Restaurant for

period of three years from the Opening Date.

10.19 Other Terms and Conditions. For the avoidance of doubt in addition to this clause 10 the following
provisions of these Terms and Conditions shall also apply to Nominated Persons, that is clause 8
and clauses 11 to 16 inclusive.
11. CONDITIONS APPLYING TO NOMINATED PERSON AS REGARDS OBTAINING A DISCOUNT
11.1 This clause 11 shall apply as regards determining whether or not a Nominated Person’s discount can
be applied and if so the amount of the same.
11.2 Discount only when Sponsoring Member absent. A Nominated Person will only be entitled to a
discount on their purchases in the Chapter Restaurant conditional upon the absence of their
Sponsoring Member. Such that:
11.2.1 if the Sponsoring Member and their Nominated Person are both present in the Chapter
Restaurant (whether in the same or in different parties) then in these circumstances the
Nominated Person cannot obtain a discount as the Sponsoring Member is present. The
Sponsoring Member can instead obtain a discount if they so choose by using their
membership card; and

11.2.2 if in our judgement, and for whatever reason, the condition as to the absence of the
Sponsoring Member cannot be complied with because we consider that the Sponsoring
Member has been present (whether wholly or at all material times and notwithstanding
that the Sponsoring Member and the Nominated Person may have arrived and/or left at
differing times), then we shall be entitled to treat any purchase by the Nominated Person
as being by a customer who is not a Nominated Person or a Member; such that no
discount will be allowed or applied and the total amount of the bill plus VAT will be
payable.

11.3 Excluded items. The provisions of clause 8.2 (Excluded Items) shall apply equally to Nominated
Persons as they do to members such that Nominated Persons will not be able to obtain discounts on
the items listed in clause 8.2 .
11.4 Further conditions as regards obtaining a discount. To obtain a discount on a purchase the
Nominated Person must:
11.4.1 be physically present in the Chapter Restaurant;
11.4 2 present their membership card
11.4.3 have consumed their fair share of the food and/or drink the subject of the purchase; for
example a Nominated Person discount would not be allowed where the Nominated Person seeks to
pay for a table or group in circumstances where: (i) they weren’t part of the party / group in question
or (ii) they had not participated in that party’s / group’s table and consumption as one would
ordinarily expect (i.e. the Nominated Person had not consumed their fair share of the produce the
subject of the purchase
If in our judgement a Nominated Person wishing to obtain a discount is unable to fully comply with
the provisions of this clause 11.4 then we shall be entitled to treat that purchase as being by a
customer who is not a Nominated Person or a Member; such that no discount will be allowed or
applied and the total amount of the bill plus VAT will be payable.

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11.5 Nominated Person’s discount does not apply to other discounts, offers or promotions. Where
any food and/or drink is already the subject of a discount, offer or promotion then a Nominated
Person’s discount will not be allowed or applied in addition.
11.6 Restrictions on Group Size. A Nominated Person may only obtain a discount in relation to groups
of up to a maximum size of 8 persons in total (and this figure of 8 shall include the Nominated
Person as well). In calculating the group size all adults and children in the party will be taken into
account. Where the group size exceeds 8 persons then a discount will be applied on part only of
the bill on the same basis as that which applies to a Member’s discount and please see the worked
examples in clause 8.5 in this regard.
11.7 Misuse. Any attempted or actual misuse of Nominated Person status may at our discretion result in
our terminating (ending) that persons Nominated Person status without notice, confiscation of the
applicable membership card and termination of the applicable Sponsoring Member’s membership.
Once membership has come to an end no further membership discounts or benefits can be claimed.
12. Complaints
12.1 We are committed to making sure our members are satisfied with the service we provide. If you have
a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort
the matter out.
12.2 If you have a complaint, you should first tell a member of staff in the Chapter Restaurant. If you are
not satisfied with their response, you should contact the manager on duty.
13. Liability
13.1 We do not accept liability for damage or loss to your property or to any other person’s property that
may happen on our premises other than the liability which arises from our negligence or our failure to
take reasonable care.
13.2 Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we may use your personal information. We will deal with all information we hold about you
an in line with our privacy policy which you can get from our website or from Chapter Restaurant.
15. CLOSURE OF CHAPTER CLUB TO NEW MEMBERS
15.1 We reserve the right at any time to close the Chapter Club to new members or to any category of
new members. Any such closure shall not affect the continued membership and rights of existing
members and Nominated Persons under these Terms and Conditions.
16. GENERAL PROVISIONS
16.1 Subject to Availability. Bookings and tables are subject to availability. Booking in advance is
recommended.
16.2 No Third party rights. No other person other than Chapter Restaurant Ltd, Members and
Nominated Persons shall have any rights to enforce any of these Terms and Conditions. The rights
of the parties (that is Chapter Restaurant Ltd and the Members) to rescind or vary this agreement
are not subject to the consent of any other person.
16.3 Illegality. Each of the clauses of these Terms and Conditions operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining clauses will remain in full
force and effect.
16.4 We are not responsible for delays outside our control. If the operation of the Chapter Restaurant
is adversely impacted by events outside of our control (including events which might cause the
restaurant to temporarily close) then we will not be liable to you for the loss of use of any of our
facilities or services, including the loss of discounts and other benefits that might otherwise have
accrued.
16.5 Pandemic related closure. If within the first two years following the Opening Date the Chapter
Restaurant closes for pandemic related reasons, then the aggregate duration of such periods of
closure (but not including for these purposes any period of closure occurring after the second

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anniversary of the Opening Date) will be added to the periods of time referred to in clauses 6.3 , 6.5,
7.3, 10.17 and 10.18 respectively; such that:
16.5.1 the five year periods referred to in clauses 6.3 , 6.5 and 10.17 will be extended by the

duration of such closures accordingly; and

16.5.2 references to the three year periods in clauses, 7.3, 7.5 and 10.18 will be deemed to be

references to the extended period of time.

16.6 Amending these terms. We reserve the right to amend these Terms and Conditions at any time by
giving Members written notice.
16.7 Which laws apply? These Terms and Conditions and the contract between us is governed by
English law and you can bring legal proceedings in respect of it in the English courts.
16.8 Consider carefully before applying for Chapter Club Membership and ensure you have read
these Terms and Conditions in full.